Error Codes Library – Outlook
This article includes a list of the possible errors you can encounter on Outlook.Outlook: Error Category Error Codes Meaning Troubleshooting Glossary General Errors 0x800CCC00 This error suggests that the authentication did not load, which might be a result of invalid login details or a problem with the server. Recheck your email and password details to […]
How to Set Up DMARC Records for Email
Setting Up and Understanding DMARC Records What is DMARC? DMARC, an acronym for Domain-based Message Authentication Reporting and Conformance, is a robust technical tool designed to enhance email security. It combines the authentication methods of SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) to verify the authenticity of emails. DMARC is a free-to-use protocol […]
Microsoft SNDS Integration
The IP Status Monitoring feature, powered by Microsoft SNDS, offers a crucial tool for businesses to track and enhance the deliverability health of their IP addresses. With insights into IP reputation, spam trap hits, and complaint rates, users can proactively maintain their email deliverability and protect their IP reputation. Key Features How This Helps You […]
Forwarding Address and BCC in Email Setup
There are many options for setting up your email within the Settings, including a forwarding address, BCC, reply address, or even forwarding to an assigned user. Navigation Here you will see Forwarding Address, BCC Emails, and a toggle for Forward to Assigned User. Choose your preferences based on the descriptions below: Note: Reply conversations cannot be tracked and will not […]
How To Use Trigger Links in Emails
Trigger links are a great way to pivot off a “click” within an Email and direct the contact to a specific website at the same time. When a trigger link is clicked, the system will attribute the click to the contacts’ activity timeline and trigger a predetermined action within a workflow created for this purpose. […]
CC and BCC Features to Our Email Composer
Our email composer is equipped with the functionality of CC and BCC capabilities, providing a robust emailing experience. This feature allows users to effectively manage their communication by engaging multiple stakeholders in a single thread while preserving individual confidentiality. As an integral part of our user-friendly solutions, this feature continues to redefine user control in […]
2-way Email Sync for Outlook
With Outlook 2-way sync, you can use your personal Outlook account with Infinite Sales to send and receive emails. Please Note: You would need to send an email to a contact from the CRM to initiate the sync between both platforms. The first outbound email needs to be initiated from the CRM to establish the sync […]
Create SMTP Credentials For Dedicated Domain
The ability to generate SMTP credentials for dedicated sending domains enhances email delivery capabilities. This feature allows you to create unique SMTP credentials for your specific domain, ensuring secure and authenticated access for sending emails. It also provides integration with warm-up services, optimizing your email-sending practices and improving deliverability rates. How to Use Navigating to […]
Dedicated IP Guide
A dedicated IP address allows your emails to be sent from a unique, exclusive address, giving you complete control over the sender’s reputation and email deliverability. Email service providers monitor these IPs to determine how reliably your emails reach their destinations. When should I get a dedicated IP address? If you’re sending large volumes of […]
How to Connect SendGrid as your SMTP Service
If you are using SendGrid for emails, you can connect your account to Infinite Sales to integrate it and send emails directly through Infinite Sales. Follow these steps to connect SendGrid: Step 1: Create an API Key in SendGrid Step 2: Connect your API Key to Infinite Sales to Integrate You can now use SendGrid […]