Troubleshooting Audio Issues
In this guide, we will discuss troubleshooting methods for when you are experiencing audio issues with the Infinite Sales system. Common audio issues include: Our system uses a Voice Over Internet Protocol (VOIP) system, which compresses audio. With this compression, your audio may sound different compared to the microphone you’re using. Internet Connection Issues: VoIP […]
Lead Ad Debugging for Facebook
This article will explore how to troubleshoot issues with Facebook Lead Ads to ensure smooth operation and accurate lead capture. How to Use FAQ 1. Why are my Facebook forms not appearing in the Infinite Sales? 2. What should I do if the connection page keeps spinning? 3. How can I test if my lead […]
How to Send a Test Email and SMS
You may want to send a test email to yourself, or perhaps you want to run yourself through Infinite Sales using a workflow as a test/trial run. Both are easy to do, and yet slightly different. The best practice is to run yourself through the workflow as the most thorough and accurate way to experience […]
How to Clear your Browser Cache
In this article, we’ll go over how to clear your cache in various popular browsers. Safari Removing the data may reduce tracking, but may also log you out of websites or change website behavior. Firefox Chrome NOTE: For best results, close and reopen the browser window once completed. FAQ: What changes should I expect after […]
What To Do If A Page Won’t Load
If you’re experiencing trouble with a page not loading, you may see a loading icon in the center of the screen. It is also possible a page just simply won’t load at all. The most common resolution for this is to clear your cache/cookies/history. The steps vary slightly depending on what web browser you’re using. […]
Order Form Fingerprint is Missing Error
If you ever encounter the “Fingerprint is missing” error, we created this article to explain it and provide known solutions. Here is an example of this error when submitting an order form: Scenario 1:If you only experience this with some of your customers randomly, this means it is likely due to the customer’s browser settings, […]
Google My Business Publishing Troubleshooting
When publishing posts to Google Business Profile, following these guidelines will help ensure successful engagement and maximize your visibility. Here’s a step-by-step overview of key considerations when using this feature. 1. Choose the Ideal Image Aspect Ratio Images play a critical role in enhancing your business’s visibility and engagement. They offer potential customers a visual […]
How to Check Your Instagram Profile Type
In this article, you will learn how to check your Instagram Profile type. What you will need: Please, follow the next steps:
How to Use Branded Domains
Branded Domains address the need for enhanced customization and control over outbound communications. By allowing users to add unique brand domains at the account level, Infinite Sales ensures that each client interaction reflects the individual identity of their business, thereby safeguarding deliverability and improving overall communication effectiveness. Understanding the Importance of Branded Domains: Previously, users […]
Failed Post Error in the Social Planner
In this article, you will learn what the failed post error code means in the Social Planner. Social Media Error Code Solution Facebook OAuthException, 102, 109,463, 467 The Social Account token has expired. Please reconnect the social account. Facebook 1, 2, Unexpected Error There was a temporary error from Facebook. Give your browser a hard […]