Facebook Pages missing in Page Selector Dropdown during integration
Need help with your Facebook Business Pages not appearing in your Infinite Sales Page Selector dropdown? This is a frequent problem; we have compiled a step-by-step guide to help you resolve it. Steps for Updating Facebook Pages in Infinite Sales Integration Step 1: Access Your Facebook Settings Log into your Facebook account and click on […]
Woocommerce Integration for E-commerce stores
The WooCommerce integration feature enables store owners to effortlessly migrate and manage their WooCommerce store data, including contacts, orders, transactions, products, and collections. By syncing WooCommerce data, users can also leverage automated marketing tools like order and payment triggers to enhance store management. Key Features and Benefits Important Notes How to Use WooCommerce Integration 1. […]
Troubleshooting Domains
How to check your DNS records (DNS Lookup Tool) MXtoolbox is a popular online tool that can help you check your Domain’s DNS records. Follow these steps to use MXtoolbox for checking DNS records: Go to the MXtoolbox website at https://mxtoolbox.com. On the homepage, you will see a dropdown menu with options like MX Lookup, DNS […]
What To Do If A Page Won’t Load
If you’re experiencing trouble with a page not loading, you may see a loading icon in the center of the screen. It is also possible a page just simply won’t load at all. The most common resolution for this is to clear your cache/cookies/history. The steps vary slightly depending on what web browser you’re using. […]
Lead Ad Debugging for Facebook
If you are having issues with your FB Lead Form not bringing leads into the system or not fully functioning in the way you would expect, this article will walk you through how to use the FB Debugging Tool to ensure all pieces and parts are functioning correctly. Part 1: What to do if you’ve integrated […]
How To Troubleshoot When Your Call Event Is Not Working In A Campaign
In this article, we’ll teach you how to troubleshoot your ‘Call Event’ when it is not working. A ‘Call Event’ is just one of many ‘Events’ that you can create inside a campaign. You can add yourself as a user to test that the event is running properly. Step 1: Create a test contact record with […]
How to Clear your Browser Cache
In this article we’ll go over how to clear your cache in various popular browsers. Safari Firefox Chrome NOTE: For best results, close and reopen the associated browser window once completed.
Loop Lockouts in Workflows
Loops occur when two Triggers either feed into each other or one Trigger feeds back into itself, creating an infinite loop of actions. Loops are detrimental to app performance because they commandeer server resources, causing a slow down for all users, which is why the system now looks for potential loops and locks the Triggers […]
Troubleshooting Audio Issues
In this guide we will discuss troubleshooting methods for when you are experiencing audio issues with the Infinite Sales system. Common audio issues include: Our system uses a Voice Over Internet Protocol (VOIP) system, which compresses audio. With this compression, your audio may sound different compared to the microphone you’re using. Internet Connection Issues: VoIP […]
How to Send a Test Email and SMS
You may want to send a test email to yourself, or perhaps you want to run yourself through Infinite Sales using a workflow as a test/trial run. Both are easy to do and yet slightly different. The best practice is to run yourself through the workflow as the most thorough and accurate way to experience […]