How to Find Hidden or Broken Elements in the Email Builder

This article will teach you how to view hidden or broken elements inside an email. 

This is helpful if you know there is an element in the email but can’t edit it or when you see a broken image icon. 

Step 1: Manage Template

• Navigate to Marketing on the left > Emails at the top right >From the dropdown menu select Templates and click on New to create a template.

• Within the builder, click on the Manage Element Icon

• Click on Section and Column dropdowns to view all elements inside
• This will scroll to the element in the builder when you hover over the element

Step 2: Troubleshooting

• Let’s say an image is missing because of the visibility settings
• If you go through the Manage Template menu, you can hover over the first image in the first section and you will be able to edit as needed or delete it.
  

• Let’s say an image is missing because of the height being below 10 px
• Edit the image and increase the height or set height and width to auto as needed. If needed, delete and re-add the image after adjusting the size from an image editor.
  

FAQ

1. How do I view hidden elements inside my email template?
   Click on the ‘Manage Element’ icon, then use the ‘Section’ and ‘Column’ dropdowns to view all elements within your email. Hovering over an element in the list will scroll to and highlight it in the email builder.
2. What should I do if I see a broken image icon in my email?
   Use the ‘Manage Template’ menu to hover over the broken image icon. You can edit or delete the image from the dropdown options. Check visibility settings or correct the image height as needed.
3. How can I fix an image that is not displaying due to height issues?
   Edit the image by increasing its height or setting both height and width to auto. If the issue persists, adjust the size using an image editor, delete the image from the email template, and re-add it.
4. What if I cannot edit an element in my email template?
   Ensure you are using the ‘Manage Template’ menu to access and modify hidden or non-editable elements. Use the dropdowns to locate and edit the element as needed.