Settings: Email Services
This article will go over the Email Services section of your settings and how to navigate/use it. Domain Service This is the tab where you will pick/determine your default provider. You can also enable reply tracking back into the system, and add service providers using the Add Service option. Reply & Forward Settings Note: If you […]
Settings: Reputation Management
In this article we will review the Reputation Management section of your settings. SMS Review Requests: In this section you can toggle on/off, edit, and customize the SMS review request. Email Review Requests: In this section you can toggle on/off, edit, and customize the Email review request. Customize Review Widget: This is where you can customize the review […]
Template Library
This article walks through how the Template Library can be used in different ways in the system. SOCIAL PLANNER: FUNNELS: WEBSITE: EMAILS:
Phone Regulatory Bundle
Step 1. Head into Settings (bottom left menu) > Phone numbers > Regulatory Bundle/Address Step 2. You will need to fill out this page with the information for the Business: Step 3. Once all the information is submitted click on ‘SAVE’. Step 4. We will coordinate and get the regulatory bundle approved.
How to Set Up a Dedicated Sending Domain
Email marketing is a great way to reach customers and increase sales. But if you’re not careful, you could end up in trouble. A dedicated sending domain gives you control over what appears to be coming from your business. That means you can avoid spam filters and other issues that might make your messages get […]
SSL Certificate for Dedicated Sending Domain
When sending out email links from a custom domain in Infinite Sales email, it’s essential to ensure you have generated an SSL certificate by verifying the domain beforehand. Failure to do so will result in a broken link when a recipient tries to open it. In this article we will explain the process to successfully […]
Email Bounce Suspension
Email sending will be suspended for having a high hard bounce rate. Email providers and anti-spam networks monitor bounce rates for every email you send and use that information to suspend email sending for your accounts with high bounce rates. If your account has a high bounce rate this will impact your deliverability. In this […]
Settings: Business Profile
Your “Business Profile” is the section where you can input your specific business information. This includes things like your company name, address, phone number, website, company logo, and any other information about your business. Part 1: Accessing and Updating General Settings Part 2: Business Physical Address Note: Timezone is extremely important, as it determines the timezone […]
Email Validation
How Email Validation works What does Email Validation check for? Why is Email Validation important? Email Validation is important because it: How does Email Validation impact my email deliverability? Email deliverability is highly impacted by bounced emails. Decrease email bounces by performing email Validation ahead of time. Your IP address and domain reputation take a […]
Settings: Custom Fields
Custom Fields allow you to create contact specific fields that contain specific information about that contact. These allow you to add to the Standard Fields and gather whatever type of information you require. Step 1: Create Custom Fields NOTE: Once you create a custom field, you cannot edit the field type. To change it, you […]